by admin | May 4, 2020 | Uncategorized
Opportunity to Make Change in Culture Now is the time to redefine your university culture. When schools are given the go ahead to open again, for many it will be like starting over. If you weren’t happy with the culture you had, it will be a perfect time to create the...
by TeriYanovitch | Jul 12, 2016 | Customer Service, Higher Education, Tips & Tools
Summer is here and many colleges and universities are hosting new student orientations for the fall semester. Looking through the lens of the new student, their emotions are high. For some students this will be an exciting adventuresome event, for others, it...
by TeriYanovitch | Sep 2, 2014 | Customer Service, Higher Education
This week I was on several college and university campuses as the first week of school was getting under way for the year. It was hard not to miss the many parents that were wistfully watching their young son or daughter get settled in their living residences and...
by TeriYanovitch | Jul 22, 2014 | Higher Education
When you pull down the tray in front of your airline seat and see that it is broken, do you think that the cabin crew is falling down on the job, or do you start to worry about the plane’s engine? When you see a smudged lipstick print on your wine glass, do you think...
by TeriYanovitch | Apr 24, 2014 | Customer Service, Higher Education
A happy student is a more successful student. Good customer service does not mean giving students an “A” grade if they don’t deserve it, good customer service means creating an experience that surrounds the...
