by TeriYanovitch | Oct 1, 2013 | Customer Service, Higher Education
Customer service for college administrative staff starts by identifying who their customers are. Even in a higher education environment there are internal customers and external customers. External customers range from mainly the student, to parents, alumni, board...
by TeriYanovitch | Aug 22, 2013 | Customer Service, Higher Education, Tips & Tools
Students receive grades and are evaluated on how well they perform in their chosen studies. The grade lets them know where they stand and where they need to improve. Rarely does anyone rest on their laurels, most students are always striving to do better. What grade...
by TeriYanovitch | Jul 25, 2013 | Higher Education
Gates, the devotee of data and management by statistical analysis is on a collision course with Higher Ed. We all know that decisions in Higher Ed are based more on collaboration, not data. This collision should provide for great theater. It remains to be seen if it...
by TeriYanovitch | Jun 26, 2013 | Customer Service, Higher Education
Analysts estimate that by the end of 2013, 87% of the United States population will be able to take online courses from nonprofit institutions. Whether you love them or hate them, this new medium is a force to be reckoned with. One of the biggest opponents of MOOCs...
by TeriYanovitch | Jun 18, 2013 | Customer Service, Higher Education, Tips & Tools
I was listening to an enthusiastic lecture by Professor J. Rufus Fear Ph. D. about Pericles in the golden age of Athens. The professor was vividly describing their achievements in art, theatre, architecture, pottery, philosophy, and science. What they accomplished was...
