by TeriYanovitch | Oct 6, 2015 | Customer Service, Higher Education
According to a recently released Moody’s Investor Service report, closure rates for small colleges and universities are expected to triple in the coming years. In addition, they predict increases in mergers and alliances for publicly funded institutions. All related...
by TeriYanovitch | Jul 1, 2014 | Higher Education
If we want improvement in our processes, it is important to measure. By not measuring, we don’t really know what or how big is our problem or obstacle. I am often asked the question: “How do you measure service?” Below is a worksheet that may...
by TeriYanovitch | Jan 24, 2013 | Customer Service, Higher Education
As Darwin points out “it is not the strong that survive, but the adaptable”. Higher education has held a sacred place in our society. Our colleges and universities are a unique ecosystem that provides value to a wide array of stakeholders such as students, job...
