by TeriYanovitch | Nov 14, 2014 | Higher Education
“Look on my Works, ye Mighty, and despair?” So goes Shelley’s famous warning to pretensions of greatness and hubris. One cannot help but recall Shelley’s celebrated sonnet when listening to the intractable positions taken by many stakeholders in Higher Ed....
by TeriYanovitch | Sep 2, 2014 | Customer Service, Higher Education
This week I was on several college and university campuses as the first week of school was getting under way for the year. It was hard not to miss the many parents that were wistfully watching their young son or daughter get settled in their living residences and...
by TeriYanovitch | Jul 22, 2014 | Higher Education
When you pull down the tray in front of your airline seat and see that it is broken, do you think that the cabin crew is falling down on the job, or do you start to worry about the plane’s engine? When you see a smudged lipstick print on your wine glass, do you think...
by TeriYanovitch | Jun 3, 2014 | Higher Education
More and more, as I work with colleges and universities, I am hearing the word “transparency” coming up as a needed service standard. This implies to me, that currently, there is little to no transparency. Is it that we live in such a non-transparent world today that...
by TeriYanovitch | Apr 24, 2014 | Customer Service, Higher Education
A happy student is a more successful student. Good customer service does not mean giving students an “A” grade if they don’t deserve it, good customer service means creating an experience that surrounds the...
