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How to Keep the Competition from Stealing your Customers

by TeriYanovitch | Aug 26, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

A successful business owner once told me that as soon as he gets a call from a customer who has been buying a similar product from another company, he knows he can strike to steal that customer. Most customers are lazy and if their current provider is satisfying their...

Vanguard Knows the Secret

by TeriYanovitch | May 11, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

Once in a great while you come across a company that blows your socks off with their customer service and that is exactly what has happened to me over the past few weeks in working with Vanguard investments. What is their secret? Three things: 1. Responsive. I have...

Post COVID Customer Service

by TeriYanovitch | Feb 4, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of...

Personal Touch Pays Off

by TeriYanovitch | Jan 7, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

It’s tough to stand out among your competition when you are an online company. But that’s exactly what Chewy, an online pet store company, has accomplished with the use of the personal touch. The first time I ordered from Chewy for my chocolate Lab named Doak, the...
Three Essential Steps to Take Before Opening Schools

Three Essential Steps to Take Before Opening Schools

by admin | Jun 9, 2020 | Customer Service, Higher Education, Tips & Tools

  Coming Back to School As colleges and universities are getting ready to open for late summer or fall classes, three essential steps to take to ensure both employees and students are as comfortable and confident of resuming their roles: 1. Emphasize your Higher...
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