by admin | Feb 6, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools
Service Excellence in Higher Education We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is...
by TeriYanovitch | Aug 22, 2013 | Customer Service, Higher Education, Tips & Tools
Students receive grades and are evaluated on how well they perform in their chosen studies. The grade lets them know where they stand and where they need to improve. Rarely does anyone rest on their laurels, most students are always striving to do better. What grade...
by TeriYanovitch | Jun 18, 2013 | Customer Service, Higher Education, Tips & Tools
I was listening to an enthusiastic lecture by Professor J. Rufus Fear Ph. D. about Pericles in the golden age of Athens. The professor was vividly describing their achievements in art, theatre, architecture, pottery, philosophy, and science. What they accomplished was...
